Life changes, we understand that. And sometimes your plans have to change.
The only things we ask is that you advise us in time (see cancellation information here) and in writing.
ALL CANCELLATIONS MUST BE INFORMED IN WRITING to us as we can not rely on our memories (or yours) to ensure this happens. This writing is ideally via email, but we will accept SMS, Messenger and Facebook DM versions as well. By all means call us to discuss it, and if we can at the time we will action it immediately. You will then receive a cancellation notice from our booking system or, if you are not just cancelling but swapping your booking to another date, a rebooking notice. These are emailed to you.
If you have booked via one of our booking agents (eg Adrenaline, Red Balloon etc) you Must cancel via them (they are also the people who in these cases arrange you refund, not us). We can in most cases arrange change of dates for your booking if that is what you are needing to do.
TRIPS that CANCELLATIONS ARE NOT ACCEPTED FOR: Any trips, tours, cruises and functions booked to take place the last week of November and the entire month of December, including the CHRISTMAS LIGHTS CRUISES and NEW YEARS EVE CRUISES. This is purely because the vast majority of bookings are well in advance, the number of people booked is huge, and the chances of us replacing a booking for which we will without doubt have turned away many others is unlikely at best.
Finally, if you do need a refund for the trip please understand that accounts are processed once a week and it can take a few additional days for the refund to show in your account.